Customer interaction management becomes omnichannel with Q-Flow 6

Customer interaction management (CIM) refers to software solutions that manage communications between the organization and its customers. Although the term might be relatively new in the realm of Q-Flow components, the intention had always existed; considering the considerable contribution of communications to the customer experience, various messaging channels have been added over the years: SMS […]

An inexpensive start to a positive customer experience

When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their “customer journey”. While a greeter’s smile is clearly a very nice way to start anyone’s visit, most service providers aim to have the majority of their incoming customers use some form of self-service technology for […]