The Staff Planner module allows you to project both the amount of resources needed and the number of agents required by each area and department, by day and time, based on historical demand and current service level objectives to meet goals.
Benefits of the solution
Increase profits by improving customer satisfaction at the lowest possible cost.
Ensure the level of service you will provide to your customers to keep them satisfied without excessive expenses.
Support in strategic decisions such as branch opening or closings and projection of the necessary personnel for customer service.
Out-of-the-box integration with the Q-Flow queue management system for easy data extraction, analysis reports and online alerts.
