This module is the main statistical source of information for organizations seeking to understand and improve the customer experience, based on service level parameters and customer activity in the branch.
We have reports at the level of audit, security and flow of attention of the branches/areas, segmenting the information according to the profile that visualize the reports, through dashboards, graphical reports by date ranges, reports by agents, live reports, among many other filters.
Benefits of the solution
This module has more than 60 historical and online reports.
It allows you to create customized reports according to the client/patient's need.
Historical reports: it is possible to visualize statistics based on agent activity, waiting time, performance parameters and aggregated service levels (department/branch/region).
Online reports: it is possible to view online agent activity, waiting time, performance and aggregated service levels (department/branch/region) in real time.
