This Videoattention module allows the agent to make a scheduled service through a video call to users, who can schedule an appointment or request a virtual appointment from the comfort of their homes and will not need to travel to the physical branches to receive the service. Load balancing and priorities can be configured.

Benefits of the solution

Automate procedures and reduce response times.

Follow-up and notification of the procedure and service through different channels.

Total control of the services provided by the agents through different channels.

Improve the user/patient experience by reducing the need to physically go to a branch office and generating a virtual service.

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