The queue management solution allows you to have total control of what happens in your branch.
It organizes the traffic of your users, configures by priorities and performs load balancing according to the business rules of your organization. Your users arrive at the branch and can find a kiosk where they can check-in and request an appointment for face-to-face service. Personalized messages can be configured for each of your services.
Benefits of the solution
Centralized and scalable server.
Rapid deployment of self-service programming, hosted by us or on your website.
Integration with other systems to identify user types and classify them by priority.
Easy maintenance: remote configuration of the system, without the need to install software on computers (workstations).
Allows analysis of service levels and performance, thus helping management to optimize customer service and reduce operating costs.
Reduces queue length, optimizes user flow, branch operation, as well as target and actual waiting times, improving user satisfaction.
