Q-Flow’s Staff Planner module indicates how many agents are necessary in every branch of department, for each day and hour. These parameters are based on statistical analysis of previous demand, current service level goals, and future trends.
Benefits of the solution:
- Ensures the level of service that keeps your customers satisfied, without overspending.
- Increases profits by improving customer satisfaction at minimum costs.
- Supports decisions on branch opening / closing, preparing store resources for marketing campaigns, design of new branches to distribute the agents’ modules and the areas where customers will wait, etc.