QUEUE MANAGEMENT SYSTEM
Q-Flow´s Queue Management System manages the entire service cycle from the moment customers enter through the door until they leave.
Optimize customer experience in all customer service centers without prior appointment, in order to obtain service level objectives or sales objectives, or to reduce costs and streamline processes.
Real-time reports, alerts and monitoring ensure that managers at all levels know and exceed their key performance indicators (KPI).
Benefits of the solution:
- Optimizes the flow of attention and the operation of the branch.
- Improve the level of service, enabling improvement focused on customer segments and specific services.
- Entertains customers while they are waiting with integrated digital signage.
- Increase sales by taking advantage of digital advertising, customer satisfaction and sales advice for agents.