In a world where telecommunications companies struggle to differentiate themselves from the competition, exceptional and personalized omni-directional customer experience is key to success.

Our platform manages all aspects of your customer’s in-branch experience, such as visitor identification and registration, or intelligent routing to other areas and channels.

We uniquely combine office operation management, service processes and digital media, often replacing many IT systems previously required to accomplish similar tasks.

We enable organizations to increase sales levels, branch office efficiency and productivity, and reduce IT costs, providing management with unprecedented insight into branch office performance and optimizing customer satisfaction.

However, we are not only focused on customer satisfaction at the point of sale, we are also aware of the digital transformation and the road ahead to a future in which all incidents can be solved with a click or a message via WhatsApp. That is why we offer you our omnichannel platform, where you will be able to centralize all communications from social networks in a single mailbox that you can even automate with the use of a bot.

In addition to these services, we understand that there are situations that can be self-managed by users, so we offer alternatives that guarantee the satisfaction of your customers without the need for human intervention in their attention. We reduce your call center calls and migrate these users to the different digital portals that you manage, where they can find the solution to the issue for which they contact you.

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Requisitos previos

Experiencia práctica en scripting / programación. Capacidad para aprender y aplicar grandes cantidades de conocimiento en poco tiempo. El estudiante debe estar preparado para un período de aprendizaje intensivo.

VCS y Git

Capacidad para configurar, gestionar y utilizar Git. Conocimiento de las estrategias básicas de ramificación.


Capacidad de dockerizar aplicaciones de manera eficaz.


Capacidad para escribir scripts en python, implementar servicios REST y funcionar en un equipo de desarrollo.

Redes, topologías de aplicación, Docker Compose

Capacidad para implementar topologías de ejecución populares utilizando Docker.

Fundamentos de AWS

Capacidad para configurar redes seguras y utilizar los servicios centrales de AWS.

Jenkins, Pipelines CI

Capacidad para instalar, configurar y utilizar Jenkins para implementar pipelines CI, pipelines Multi branch y patrones avanzados de CI/CD utilizando groovy y cloud.

Infraestructura como código

Uso de Terraform para aprovisionar recursos en la nube y gestionar entornos.

Kubernetes y Helm

Capacidad para establecer y configurar clusters K8S. Capacidad para desplegar topologías de aplicaciones con y sin estado sobre el clúster K8S.


Capacidad para implementar el patrón GitOps como parte de un proceso general de CI/CD que involucra a Jenkins y FluxCD.

Registro y monitorización

Capacidad para establecer y configurar la monitorización y las alertas mediante ELK, Prometheus y Grafana.


Obtención de un certificado oficial (ya sea CKA o AWS CSAA).

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