The Q-Flow platform for government organizations streamlines the customer service process and even simplifies complex, multi-step procedures, providing a better experience for both staff and visitors.
Operational modules, such as Appointment Scheduling and Customer Flow Management, help government organizations achieve their service level goals while maximizing efficiency. Even our digital signage system ensures that users are fully informed and satisfied with their interaction in real time.
Q-FLOW BPM CUSTOMER-CENTRIC BPM SOFTWARE.
With our omnichannel platform, the government sector will be able to focus all user communications on a single platform.
This will help reduce response times, maximize the satisfaction of those who communicate and always speak the same language to avoid confusion or reprocesses in communication.
It is important to highlight that part of the information provided can be automated with the use of bots and artificial intelligence, so that the human effort behind the service channels can be concentrated on more relevant cases that really require your attention.
In addition to the traditional and digital customer service channels, we offer an innovative solution for self-management, whereby those repetitive reasons for which they contact you can be digitized and reduce the number of calls in your call centers.
All focused on the best user experience and translated into higher satisfaction indicators.