"Issatec helps you face the challenges of customer experience optimization, with a suite of solutions that address sales, customer service, and back-office processes."
Managing appointments and required resources in all your branches and stores, allowing customers to schedule appointments via Web, mobile or kiosk applications, or by any other contact channel
Provides all your branches with advanced customer reception, queuing, routing and interaction management tools, with optional appointment scheduling and staff planning applications
Orchestrating processes across multiple information systems using task-management tools, streamlining workflow, enforcing business rules and ensuring unresolved cases are not forgotten
Our mobile application allows customers to manage their visits to your stores or branches – starting at locating a branch, scheduling the appointment, checking in upon arrival, and handling their place in line
Prioritizes the sales efforts of roaming agents on the store floor, by assigning them tasks triggered by customer activity, while also using such triggers to enhance customer experience and personalize marketing campaigns