"Issatec helps you face the challenges of customer experience optimization, with a suite of solutions that address sales, customer service, and back-office processes."

Solutions

Appointment Scheduling Software

Managing appointments and required resources in all your branches and stores, allowing customers to schedule appointments via Web, mobile or kiosk applications, or by any other contact channel

Customer Flow Management

Provides all your branches with advanced customer reception, queuing, routing and interaction management tools, with optional appointment scheduling and staff planning applications

Business Process Management

Orchestrating processes across multiple information systems using task-management tools, streamlining workflow, enforcing business rules and ensuring unresolved cases are not forgotten

Customer Visit Management App

Our mobile application allows customers to manage their visits to your stores or branches – starting at locating a branch, scheduling the appointment, checking in upon arrival, and handling their place in line

Omni-Channel Commerce Solution

Converting incomplete e-commerce transactions into successful sales, enabling online product discovery to continue to in-store trial and purchase

Case Management Software

Handling customer requests, and managing the business processes required for responding to these requests while communicating case status to the customer

Retail Task Management

Prioritizes the sales efforts of roaming agents on the store floor, by assigning them tasks triggered by customer activity, while also using such triggers to enhance customer experience and personalize marketing campaigns

Queue Management System

Organize your waiting lines, entertain customers, and control the level of service.

Staff Optimization

Analyze service statistics to determine how many agents you need at each branch and department, for each day and hour.

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